Imagine dropping two grand on a brand-new MacBook Pro with Apple’s shiny new M5 chiponly to have the thing creak every time you open the lid or rest your palms on it. That’s the situation one Redditor says he’s stuck with — and his attempts to get Apple to fix or replace it have only made him frustrated.

The user, noss616, says the creaking started only two weeks after buying a 14-inch M5 MacBook Pro. He noticed the sound coming from the hinge area and even the palm rest when applying light pressure. With a clear video recording in hand and AppleCare+ freshly activated, he took the laptop to an Apple Store expecting a straightforward swap.

Instead, he claims staff told him they couldn’t find anything wrong. So he tried a second store.

Same result — and an explanation that’s now making the rounds online. According to noss616, an employee told him the sound was just “metal on metal body” contact and “completely normal,” before adding that they didn’t want to replace the machine because it could create “an endless cycle of exchanges” if the next one made the same noise.

One commenter identifying as a former Genius Bar technician backed up part of that reasoning, saying hinge creaks are usually categorized as cosmetic issues and often aren’t covered unless they affect functionality. At least one person said they received a same-day replacement after escalating the issue to store leadership.

For noss616, a first-time Mac buyer who spent about $2,000 plus AppleCare+ for peace of mind, the whole experience has been a rough introduction to Apple’s service ecosystem. The M5 MacBook Pro lineup has been widely praised for performance and battery life, but small issues like this are a reminder that even Apple’s premium hardware can ship with quirks — and that some frontline staff may be hesitant to authorize exchanges unless absolutely necessary.

Some Reddit users are urging him to give the hinge a bit time, suggesting the noise might settle on its own. “If it ends up being a problem they will sort it,” one commenter wrote. Others echoed the Apple Store staff’s stance, with one user saying he was “requesting service for something that is within specification.” Meanwhile, some commenters advised him to escalate the issue to higher-level Apple support if the creaking persists.

Whether that gets him a quiet, non-creaky replacement is unclear. For now, his post is a painful reminder that “it just works” doesn’t always extend to the hinges.

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(Source: Reddit)